How to make a complaint
The purpose of SFBF is to support the integrity, accuracy and reliability of STIBOR, and any other local or regionally relevant future benchmark(s), for the benefit of all users of the benchmark(s) and reliant market participants. It aims to fulfill its purpose without creating cause for complaints by its customers, market participants, end users or the broad stakeholder community. However, SFBF understands and accepts that at times its actions may impact on its customers and others in a way that may lead to informal and/or formal complaints.
SFBF takes all complaints seriously and has implemented this Complaints Handling Procedure to deal with these issues in the best interests of business improvement, and efficiency.
SFBF will strive to do the following in regards to each complaint;