How to make a complaint
SFBF aims for complete customer satisfaction with all aspects of its service delivery. However, SFBF understands and accepts that at times its actions may impact on its customers in a way that may lead to informal and formal complaints.
SFBF takes all complaints seriously and has implemented a Complaints Handling procedure to deal with these issues in the best interests of business improvement, and efficiency.
SFBF will strive to do the following in regards to each complaint;